Staying in charge

Responsible gambling at Emu Casino

Play only from 18+, and the deposit limits, loss limits, session time reminders, cooling-off period and self-exclusion sit in every account.

Set a deposit limit

MGA licensedRegulated by the Malta Gaming Authority since 2011 under licence MGA/B2C/343/2011.

Ground rules in short

What are the basics I should know?

Four short answers cover the age, the licence, the helpline and where to ask.

Minimum age18+

RegulatorMalta Gaming Authority, MGA/B2C/343/2011

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Five tools

Which limits can I set in my account?

Most players worry a limit will lock up their money indefinitely; here it simply sets the edge you choose.

Before the first payment

A ceiling on how much you pay in over a day, a week or a month. Set it when you open the account, before any money moves.

Set a loss limit

A ceiling on net losses across a period, so a bad run cannot spill into the rest of your week. Switch it on if you tend to chase losses.

A reminder on screen

An on-screen notice at intervals you pick, so the clock does not vanish while you play. Turn it on when sessions tend to run long.

Take a cooling-off period

A short break that locks you out of play for a while, while your account and balance stay as they are. Choose it when you want distance without leaving for good.

Close the door properly

A firm closure of play on your account, chosen in the account itself because New Zealand has no national exclusion register. Use it when play has stopped feeling like entertainment.

The moment you decide

How do I set a limit on my account?

You will have a deposit, loss or time limit confirmed in your own account.

Before you sign in again

Sign in and open your profile from the top of the screen. Check your name and email address are the ones you registered with.

A clearer view of your spending

Pick the control you want: deposit, loss or session time. Each one has its own screen, so choose the one that matches the worry you have.

When a good week tempts you

Choose an amount or a duration and the period it covers: day, week or month. Pick a figure you can keep to after a good week as well as a poor one.

Saved, reloaded, checked

Save the setting, then reload the page and confirm the limit appears as you set it. Keep the confirmation on your account for your own records.

The morning you decide to talk

Reach out today and speak freely

After reading this, you will know which New Zealand service fits your situation tonight.

Gambling Helpline Aotearoa

When the evening gets too quiet, a free phone line answers at any hour, including public holidays, and you can also text it. Counsellors speak with players and with the people living alongside them, and nothing you say leaves the call. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Some mornings a face-to-face talk helps more than a phone, so this service runs clinics around the country with counsellors, peer supporters and cultural support. Relatives can book too, and the first conversation is free. pgf.nz

Safer Gambling Aotearoa

After a first search online, many people want plain information before speaking to anyone: this Health New Zealand site explains the signs of harm and points you to support close to home, for players and for whānau alike. safergambling.org.nz

A short break, then a long stop

Stepping back for a few days. A cooling-off period is the lighter option, chosen inside your account when you simply want the screen to go dark for a while. It runs for hours or days, it starts the moment you confirm it, and signing in again is blocked until that time has passed. Nothing else about the account changes.

Closed now, closed later. Self-exclusion shuts the door for much longer, and it stays shut: the period cannot be cut short, however you feel in a fortnight. You start it from the same place in your account, and the operator must also exclude a customer showing signs of problem gambling from all its platforms for up to 2 years.

No register, so do it here. New Zealand has no national self-exclusion register, so your casino account is where the decision is recorded and where access is switched off. The Gambling Helpline Aotearoa can talk the choice through with you first, and they will still be there once it is done.

Before the first spin, a check that holds

Registered as 18, reviewed before payout. Anyone who registers must be at least 18 years old. Identity documents are reviewed before the first withdrawal, so a false date is caught before money moves.

Quiet control on the shared device. Device-level blocking software keeps gambling pages off a shared laptop or handset and needs no account login. Install it on the family device and choose which categories stay shut.

Talking first, blaming later. A relative's calm opening usually lands better than an accusation. Speaking plainly about what you have noticed is a fair first step, and the Gambling Helpline Aotearoa on 0800 654 655 answers at any hour.

Read the signs before they grow

Small changes are easier to answer than large ones. If any of these feels familiar, treat it as a nudge rather than a verdict: a deposit limit set before the next session, or a cooling-off period, is a calm first step that costs nothing to arrange.

Ask yourself honestly whether any of these describes the last few weeks.

You play past the time you planned
Deposits creep up without a decision
You check the balance first thing
You keep it quiet from family
Chasing money already spent
Borrowing to keep playing
Play feels tense rather than enjoyable

The moment you ask

Which tool do I actually want?

Every answer here follows the same patient way we handle your account questions at Emu Casino.

If I take a short pause, what changes and when can I play again?+

A cooling-off period closes your play for the stretch you pick, while your account and any balance stay where they are. Sign-in opens again on its own once that stretch ends. Nothing else about your account is altered.

Can I put a limit on my account from my phone?+

Yes. The mobile version of the site carries the same account section as the desktop one, so deposit limits, loss limits and reminders sit in the same place. Choose the figure before you start a session, not after a loss.

Will excluding myself here also stop me at other casinos?+

No. New Zealand has no national self-exclusion register, so an exclusion is set in your Emu Casino account only and does not travel to other sites. If you want a wider stop, you would need to arrange that with each operator separately.

What do I do if I want my account closed permanently?+

Write to our support at [email protected] and ask for the account to be closed for good. The team confirms the closure by reply. A closure is different from a pause: the account does not reopen on its own.

Once I start a self-exclusion, can I undo it before the period ends?+

No. The exclusion runs for the whole period you selected, and we will not lift it early, however the request arrives. That fixed end is the point of it. Pick a length you can live with before you confirm.

Why does Emu Casino check my age before I can play?+

Gambling here is for adults of 18 and over, and we verify identity and age before an account is activated. The check protects you and keeps underage play off the site. Send the documents and the account goes live once they clear.