Three ways to a person

How do I contact Emu Casino support?

Talk to a real person by live chat, e-mail or phone, around the clock, so your New Zealand evening is never a dead end.

Get help now MGA-licensed and eCOGRA certified

Paid today

680,716 NZ$

5,016 Players online

MGA licensedRegulated by the Malta Gaming Authority since 2011 under licence MGA/B2C/343/2011.

22-minute payoutsAverage withdrawal processed in 22 minutes, with NZ$27M paid weekly.

128-bit encryptionYour deposits and personal data secured with 128-bit SSL technology.

Mid-spin and stuck

Pick the route that suits your question

Use this when you know you need a person but not which door to knock on.

Real help in minutes

Best for anything urgent while you play, from a stuck deposit to a locked login, and a human typically answers within five minutes at any hour.

Start chat

Send us the details

Best for documents, statements and anything you want in writing, and a reply usually lands in your inbox within two hours at [email protected].

Write to us

A voice on the line

Best for talking it through out loud, especially when a payment needs explaining, and calls are typically picked up within five minutes on +64 9 686 8610, NZST.

Call us

Kiwi-friendly support

Emu Casino keeps New Zealand hours

Everything here settles how someone in New Zealand reaches us and what keeps you protected.

Reach us

Local phone+64 9 686 8610

Our clockNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/343/2011

Help

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation, Multi-Venue Exclusion Programme

Emu Casino asks for the same five details

Gather these five things and support can look at your account straight away.

Your registration email address
Your account username or player reference
The date and amount of the payment in question
Screenshots of any error message
Photo identification for a verification check

Where to write

Six addresses, so nothing is passed around

Worth a glance before you send, so your message reaches the team that can act on it.

Account

General support[email protected]

Document checks[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Partnerships[email protected]

Checking us out

Who operates Emu Casino?

Players often wonder whether a casino is properly registered, and this table answers that plainly.

Company

Legal nameEmu Casino Ltd.

Company numberC-26816 (Malta)

Registered addressSpinola Road, Sliema

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/343/2011

Written contact

Support e-mail[email protected]

Answers that calm

Straight answers before you write in

Removes the worry that a message to support disappears without a real person behind it.

trustDo I need to give you my password before you can look at my account?+

Typecast

trustWhat happens when I am not happy with the answer I got?+

Emu Casino support reads every exchange through to the end. If a reply leaves you unsatisfied, say so on the same thread and ask for it to go higher, and a senior agent reviews it. Complaints that still feel unresolved go to the Malta Gaming Authority, the regulator that licenses Emu Casino Ltd.

trustWhy is there someone answering at three in the morning my time?+

Clock or calendar make no difference here: support sits on the line around the clock, every day of the week. Night owls and weekend players in New Zealand reach the same team as weekday afternoon callers. Live chat typically answers within five minutes, and the phone takes about five minutes as well.

trustWhat happens when I would rather be helped in Finnish or German?+

Four languages cover the team: English, German, Finnish and Norwegian. New Zealand players are answered in English by default, and the other three suit anyone who would rather read their reply in another tongue. Say which you prefer in your first message and it carries through the conversation.

trustWhere is Emu Casino licensed, and does that cover New Zealand players?+

Where the licence sits is Malta, where the Malta Gaming Authority oversees Emu Casino Ltd. under licence MGA/B2C/343/2011, held since 2011. That regulator enforces the fair-play and player-protection rules we work to, and it is the body a formal complaint can reach if support cannot close the matter.

trustDo I need to explain myself to get my personal data copied or erased?+

No reason is needed to ask for a copy of what we hold about you, or to have it deleted. Send the request from your registration email address to [email protected] and the team confirms it back to you. Deletion requests take account closure into the same conversation, so any pending withdrawal is settled first.

Emu Casino hours

Hours and typical reply times

Use this when the clock matters and you want to know how long a reply normally takes.

Live chat

Live chat hoursAvailable around the clock

Live chat first reply5 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+64 9 686 8610

Phone waiting time5 minutes

A clear route forward

Getting your complaint looked at again

One route takes you from a first reply to the regulator, so nothing gets lost between steps.

Your issue on record

Tell the support team what went wrong in plain words, with the dates and amounts involved, and ask for it to be logged as a complaint.

A written reply

Written answers come back to the same email address you registered with, so watch that inbox and reply with anything still unanswered.

Emu Casino manager review

If the outcome still does not fit, ask the adviser to pass the case to a manager for a second look at the same facts.

Take it to the Malta Gaming Authority

Should that review leave you unsatisfied, send the full history to the Malta Gaming Authority, which licenses Emu Casino and takes complaints of its own.